FAQs
Your most common questions, answered.
At EVERtrends, we understand that you may have many questions about choosing, installing, and maintaining your new flooring or artificial grass. Below is a selection of FAQs from our customers to take some of the guess-work out of your next project. If you require further assistance, please do not hesitate to contact our customer service team with your questions.
Pro Accounts & Access
Who can create a Pro account?
Anyone in the trade, including builders, designers, contractors, and other professionals, can create a Pro account to access pricing and place orders.
Why can’t I see pricing?
Product pricing is only visible once you’re logged in to your Pro account.
How do I create a Pro account?
Click the profile icon at the top of the page or use the “My Account” link in the footer. Enter your email address, verify your code, and complete your profile — your account will be ready instantly.
Do I need a Pro account to place an order?
Yes. You’ll need to be logged in to view prices and complete your purchase.
Pricing & Offers
How does bulk pricing work?
Bulk pricing is available to all Pro account holders. Log in to your account to view quantity-based discounts on product pages.
How do I use a discount or promo code?
If you have an active code, enter it during checkout to apply it to your order.
Are there additional savings beyond bulk pricing?
Yes. Members may occasionally receive access to limited-time discount or promo codes exclusive to Pro accounts.
Can I place special or custom orders?
Yes. For unique project needs, contact our support team for assistance with special orders.
Composite Fencing & Installation
What is composite fencing?
Composite fencing is made from a blend of recycled wood fibers and plastic, combining the natural look of wood with the strength and low maintenance of synthetic materials.
How does composite fencing compare to wood or vinyl?
- Compared to wood: Composite lasts longer, won’t rot or splinter, and never needs staining or sealing.
- Compared to vinyl: Composite offers a more natural appearance, is stronger, less prone to warping in extreme temperatures, and more resistant to surface scratches and abrasions.
Is composite fencing eco-friendly?
Yes. Most composite fencing is made with recycled materials, making it a sustainable alternative to traditional wood fencing.
Does composite fencing fade over time?
Composite fences may experience some degree of weathering after a few months of environmental exposure, followed by long-term color stability.
Is composite fencing low-maintenance?
Yes. There’s no need for painting, staining, or sealing. Occasional cleaning with soap and water is typically all that’s needed.
Is composite fencing resistant to insects and rot?
Absolutely. Composite fencing is highly resistant to termites, mold, mildew, and rot — issues that often affect wood fencing.
Can composite fencing be painted or stained?
It’s not recommended. Composite fencing is designed with a finished color and coating that doesn’t require painting or staining. Altering the surface may affect performance or void the warranty.
How long does composite fencing last?
Most composite fencing lasts 20–30 years or more, depending on the brand, installation, and local conditions.
Is composite fencing more expensive than wood?
The initial cost is typically higher than wood, but composite fencing often saves money over time thanks to lower maintenance and replacement costs.
Can composite fencing be installed on uneven terrain?
Yes. Many systems are designed to work with sloped or uneven landscapes using stepped or racked installation methods.
Is composite fencing wind-resistant?
Yes. When properly installed, composite fencing can withstand high winds. Always follow manufacturer guidelines for post depth and spacing.
Does composite fencing come in different colors and styles?
Yes. Composite fencing is available in a variety of colors, finishes, and designs to suit any style — from modern to traditional.
Is composite fencing easy to install?
Composite fencing installs similarly to wood or vinyl. Many systems use interlocking panels or easy-assemble kits, though professional installation is recommended for the best results.
Do composite fence posts need to be installed in-ground?
Composite fencing can be installed using in-ground posts, surface-mount posts, or a combination of both, depending on your project needs.
Vinyl Fencing & Installation
What is vinyl fencing?
Vinyl fencing is made from durable, UV-resistant PVC designed for outdoor use. It’s co-extruded with an outer ASA layer for enhanced durability and color retention, and select posts include an internal aluminum insert for added strength.
How does vinyl fencing compare to wood or composite?
- Compared to wood: Vinyl won’t rot, warp, splinter, or require painting or staining. It requires less ongoing upkeep and maintains a consistent appearance over time.
- Compared to composite: Vinyl is typically lighter and easier to clean, making it a practical, low-maintenance option.
Is vinyl fencing eco-friendly?
Yes. Vinyl fencing can be a long-lasting option that reduces the need for frequent replacement. Some products may include recyclable materials, depending on the manufacturer.
Does vinyl fencing fade over time?
Vinyl fencing is UV-stabilized to resist fading. Minor weathering may occur due to environmental exposure, followed by long-term color stability.
Is vinyl fencing low maintenance?
Yes. Vinyl fencing does not require painting, staining, or sealing. Occasional cleaning with water and mild soap is usually all that’s needed.
Is vinyl fencing resistant to insects and rot?
Yes. Vinyl fencing is highly resistant to termites and does not absorb moisture, helping prevent mold, mildew, and rot.
Can vinyl fencing be painted or stained?
Vinyl fencing should not be painted or stained. It’s designed with a finished color and protective surface, and altering it may affect performance and void warranties.
How long does vinyl fencing last?
With proper installation and care, vinyl fencing can last 20–30 years or more, depending on the product, installation, and local conditions.
Is vinyl fencing more expensive than wood?
Vinyl fencing often has a higher upfront cost than wood, but it can be more cost-effective over time due to lower maintenance and replacement needs.
Can vinyl fencing be installed on uneven terrain?
Yes. Vinyl fencing can be installed on sloped or uneven ground using stepped or racked installation methods.
Is vinyl fencing wind-resistant?
Yes. When installed according to manufacturer guidelines for post depth and spacing, vinyl fencing can perform well in windy conditions.
Does vinyl fencing come in different colors and styles?
Yes. Vinyl fencing is available in a variety of colors and styles, making it easy to choose a design that complements different outdoor spaces, from modern to more traditional looks.
Are EVERtrends vinyl fences weatherproof?
Yes. Our vinyl fencing is engineered to withstand harsh weather and won’t rot or splinter like wood, making it suitable for a wide range of outdoor conditions.
Is vinyl fencing easy to install?
Vinyl fencing can be installed similarly to wood or composite fencing. Many systems use panel kits and easy-assemble components, though professional installation is recommended for best results.
Do vinyl fence posts need to be installed in-ground?
Vinyl fences can be installed using either in-ground posts or surface-mounted posts, or a combination of both, depending on your project needs.
Are there installation guides available?
Yes. Installation guides can be found on the Resources page of the website, along with other helpful documentation. Our customer service team is also available if you need assistance with your project.
Does vinyl fencing require special cleaning?
No. Vinyl fencing is easy to clean. A rinse with a garden hose or a mild soap and water wash is usually enough to remove dirt and keep it looking clean and well maintained.
What kinds of vinyl fencing products does EVERtrends offer?
EVERtrends offers a range of vinyl fence panels, infill boards, gates, and matching posts designed for privacy and backyard enclosures.
Is there a warranty on EVERtrends vinyl fencing?
Yes. EVERtrends vinyl fencing products come with a limited 25-year warranty. Full warranty information can be found on both the Warranty page and the Resources page. Our customer service team is also available if you need assistance with your project.
Warranty & Support
What does the warranty cover?
Our composite fencing is backed by a 25-year limited warranty for long-term reliability under normal use.
How do I submit a warranty claim?
Contact our customer service team with your proof of purchase and details about the issue. They’ll walk you through the claim process.
Is the warranty transferable?
No. The 25-year limited warranty applies to the original purchaser only.
Who can I contact for product support?
Our Pro Support team is here to help with orders, product questions, and installation guidance. Visit our Contact page to get in touch.
Orders & Delivery
How long does shipping take?
Orders typically arrive within 3-4 business days after confirmation.
Can I cancel or change an order after it’s placed?
You can make changes before your order ships. Once it leaves our warehouse, cancellations must be processed as a return.
What is needed for warehouse pickup?
Its necessary to bring proof or purchase as well as a valid ID for any warehouse pickup. We will notify you once the order is ready for pickup.
What if a 3rd party will be picking up my order at the warehouse?
Please make sure to notify us of the company name who will be doing the 3rd party pickup. They will also need to present proof of purchase as well as a valid company ID card.
Still Have Questions?
Reach us in one of three easy ways, and we’ll get back to you shortly.